AI WhatsApp Agent
An AI rep that confirms orders, follows up, and chats with your customers on WhatsApp around the clock.
Cashod's AI agent confirms cash-on-delivery orders on WhatsApp in Darija, Arabic, French, English and Spanish. It answers questions about products, price and delivery, sends photos and videos, updates the order — and hands anything it isn't sure about back to your team.
Updated September 2026Three steps, then it runs on its own.
Your storeAI agent · online- Order placed20:01
- WhatsApp sent20:02
- Read20:03
- Customer confirmed20:04
Confirmed on WhatsApp, without a call.
The AI agent writes to the customer in their language, reads the reply, and confirms the order once it's sure — anything unclear goes to your team.
Your storeAI agent · onlineWhat you can do
Five languages, Darija first
Understands Arabic script and Latin Darija, and replies in the customer's language.
Confirms with confidence
Replies are classified — confirm, decline, question, edit, reschedule — and the order is confirmed only above your confidence threshold.
Knows your products
Answers from your catalog, quantity offers, documents and delivery rules; recognises a product from a customer's photo.
Acts on the order
Creates, confirms, reschedules, edits or cancels orders, and opens return, exchange and complaint tickets.
Voice in and out
Transcribes customers' voice notes and can reply with a voice note.
Hands over cleanly
Hard cases go back to the agent who had the order, and the AI stays silent from then on.
The size question at 22:40
A customer asked in Darija whether the shirt runs small. The agent answered with the size guide, confirmed size L and added a second colour. The team read the conversation in the morning.
WhatsAppYes. Cashod's AI agent reads and writes Darija in Arabic and Latin script, as well as Arabic, French, English and Spanish.
It hands the conversation to a human — the agent who had the order, or the team pool — and stops replying.
Yes, with one nudge after six hours of silence, which you can turn off.
Yes, the photos, videos and voice notes you upload for each product.
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