Automated Order Confirmation
Confirm COD orders automatically over WhatsApp, with confidence thresholds and human fallback.
Cashod confirms COD orders automatically by combining WhatsApp templates with Confirm and Cancel buttons, the AI agent, timed follow-ups and your call center. Customers who confirm go straight to shipping; those who don't reply are handed to an agent.
Updated September 2026Three steps, then it runs on its own.
Your storeAI agent · online- Order placed20:01
- WhatsApp sent20:02
- Read20:03
- Customer confirmed20:04
Confirmed on WhatsApp, without a call.
The AI agent writes to the customer in their language, reads the reply, and confirms the order once it's sure — anything unclear goes to your team.
Your storeAI agent · onlineAutomations that do the follow-up.
A new order sends the WhatsApp template, waits for a reply, and branches: replied orders are confirmed and shipped, silent ones go to an agent.
TRIGGERNew orderACTIONSend WhatsApp
ACTIONConfirm & shipWhat you can do
A message the moment an order lands
A ready workflow sends the confirmation template to every new order from your stores.
One tap to confirm
The customer's button tap confirms or cancels the order.
Wait, then follow up
Wait for a reply for as long as you choose, then remind, call or assign an agent.
Missed calls go to WhatsApp
From the second unanswered call, the order is confirmed on WhatsApp instead.
Trusted customers skip the queue
Customers with three or more delivered orders can be confirmed automatically.
On your schedule
Scheduled workflows run at the times and days you set, in your store's timezone.
Orders placed at night
Orders placed after 20:00 are confirmed on WhatsApp overnight. By 9:00, 71% were already confirmed and ready for the evening batch, and agents called only the rest.
WhatsAppA workflow sends a WhatsApp template with Confirm and Cancel buttons; the tap updates the order, and orders without a reply are followed up or handed to an agent.
After the wait you set — two hours in the ready-made workflow — the order is assigned to an agent with a note.
Yes. Orders assigned to the AI agent get a confirmation message, and replies are confirmed automatically above your confidence threshold.
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